A check list when you subscribe to the Highspeed Internet service
Check the stipulated time and cancelation charges
- The stipulated time means the use periods that users in advance set when they make contracts. If users set the stipulated time, discount benefits (discounts of monthly minimum, modem rental, and installation charges) are provided. And the longer stipulated time is, the larger benefits are
- Discount return means paying the discounted amount when cancelling or reducing the period of the contract during agreed period. The calculation standard is different depending on the company, rate system, individual agreement, so confirm the relevant contents by asking the customer service center or checking the agreement
- If user’ stipulated time expires, the business operators should notify them of this before the termination of agreements. If the users don’t make new contracts or ask for cancelation before the termination of agreements, the contracts are automatically extended. However, when the contract is automatically extended without the agreement of the user, the user may cancel the contract without paying the cancelation charge before expiration date
Select a business operator and a rate system
- When you select a business operator, you should consider charges for using the service and the service quality. In case of highspeed internet, there are cable broadcasting business operators which provide the highspeed internet service by using national business operators and cable TV networks
- There are differences in the highspeed internet service quality according to specifications of computers used by you, download time, and service hours. Information related to the test results of the high speed internet service quality can be found in National Information Society Agency’s web site to measure the internet quality (spped.nia.or.kr)
- When you select a rate system, check basic contents specified in user agreements and select the rate system which is suitable for you by considering your service usage patterns. The rate systems consist of installation charges, charges for using the internet service, charges for using the additional service, and long-term rental
- Various benefits are provided according to various cut-price products for persons who use long term contracts or multiple lines, contract methods (online subscription), and payment of charges 9automatic withdrawal). Discount benefits have recently been provided in partnership with card companies or insurance companies. But, in this case, users can unexpectedly be damaged as contract conditions between the applicable carriers and associate companies are later changed unlike when you subscribe to the service. You should review the relevant contents thoroughly
Benefits including exemption of charges
- The vulnerable numbers of society with low income including the lowest class and the 2nd lowest class can get cellular phone charge cuts to ease the family communication expense burden
Minor’s sign up
- When a minor is singing up for highspeed internet service, guardian (legal representative in civil law)’s consent is essential, and the company can require additional documents like legal representative’s ID card, family relation certificate, consent
- Contract concluded without the guardian’s consent can be required to be canceled, and it is not necessary to pay charge and cancellation charge
Service open check
- The opening time is when the user confirms the opening after application of opening, or when the company notifies the opening by call, fax, e-mail, visit, mail or other means, so this fact should be aware of
- When a delay is expected after the user agreed the desired date, the company should notify the user by call, fax, e-mail, visit, mail or other means in advance
- When user is damaged due to delay without notice, the user may inquire compensation to the company. Also, when installation is delayed, the user may cancel the reservation
Membership procedure
- If you try to subscribe to the highspeed internet service, submit an application form and required documents by visit to windows by you or your representatives, phone, or mail. If your representatives ask for membership, they need identifications cards of the mandators or representatives. If subscribers for membership are improper, or there are unpaid bills or deterioration of credit rating
- Business operators can restrict users’ subscription for membership if they use others’ names illegally or submit false documents, installation places are improper, or there are unpaid bills or deterioration of credit rating
- Business operators should distribute contracts with major contents including basic information on membership and related to payment of charges, special contract details (Details promised in contracts including gifts), information on installation work (speed measurement results), contents related to cancelation charges and indemnities to users after contracts are concluded. The users should check and keep them meticulously
