Wise User

When the bill arrives, Take a careful look on the detailed record of the bill to check if the charge is identical to the contract. Especially, to prevent paying for unoffered service, take a careful look at the detailed records
In the bill, basic charge, calling charge(Local, long distance, mobile), additional service charge are included
The user may place complaints to the company about charges, and the company should receive them to investigate the validity and notify the result to the user
If there is payment in excess or mistaken payment, the applicable business operators should refund the charges to users or calculate the amount of the next bill by deducting them from it

When the user wants to change the contract contents like name, contact, method of payment, type of service, installation location, the user should submit alteration form, ID card and documents required by the company The company may require relevant documents to protect the nominee, and the user should submit them
users’ positions are succeeded to others because of inheritance, the persons who succeeded to the positions should notify business operators of the facts
You are not allowed to change the existing cost of equipment to the membership fee type. If you want to do it, you should cancel the existing cost of equipment and subscribe to the membership fee type newly
You can ask for changing installation places by phone and visit to the window. In this case, users should bear the installation fees which are necessary for transfer

If you try to stop use of the service temporarily, you should ask the applicable business operators to do it by setting the periods (Conditions to allow pause are different according to business operators. Please check the contents of contracts or inquire of customer centers.).

If users try to change the long distance call carriers already registered by them, they should subscribe to changing the carriers that they try to do them