Wise User

Inquires of carriers’ customer centers

If there are problems while you are using the broadcasting and telecommunications services, contact the applicable carriers’ customer centers first and solve the problems directly

The business operator shall specify the responsibility for the combined product in the terms and conditions of use and the contract, and in the event of a dispute, the business operator who directly enters into a contract with the user is responsible

Customer center for high-speed Internet service providers

Customer center for high-speed Internet service providers
Company	Phone	Homepage
KT	100 without a national number	www.kt.com
SK Broadband	106 080-8282-106w without a national number (Free)	www.skbroadband.com
LG U+	1544-0001 without a national number 101	www.uplus.co.kr
Sejong Telecom	1688-1000	www.sejongtelecom.net
CNM	Seoul 1644-1100 Gangnam 1877-5000 Gyeonggi 1644-2100	www.cnm.co.kr
LG Hello Vision	1855-1082	http://mobile.lghellovision.net/
CMB	1544-3434 Text counseling for hearing impairment : 070-8125-7170 (Han River Broadcast)	www.cmbhk.co.kr
	1544-3434 Text counseling for hearing impairment : 070-8125-0000 (Daejeon Broadcast)	www.cmbdj.co.kr/
	1544-3434 Text counseling for hearing impairment : 070-8125-9661 (Gwangju broadcast)	www.cmbkj.co.kr

Claims for damages

Compensations for each connected service follow the compensation regulation of relevant clause. General standard can be learned through consumer dispute settlement regulation, Korea Communications Commission connected product guidelines

Inquiries of the broadcasting and telecommunication CS center

When there are government complaints or Civil petition for grievance about connected products of broadcasting and communication, call 110 or visit homepage (http://www.acrc.go.kr)for online complaint application

Other administrative or public institutes to deal with complaints and consultation on broadcasting and communication service are as below

Information from administrative agencies or public institutions

Information from administrative agencies or public institutions
Classification	Phone	Homepage	The duties under your jurisdiction
Anti-corruption & Civil-rights Commission	110	www.acrc.go.kr	Corruption report counseling Complaint counseling
Terminal Distribution Act Report Center	080-2040-119	http://www.cleanict.or.kr/	Report in case of violation of the Terminal Distribution Act
National Police Agency Cyber Bureau	182	http://cyberbureau.police.go.kr/index.do	Cybercrime reporting and counseling
Personal Information Infringement Report Center	118(ARS extension 2)	http://privacy.kisa.or.kr	Damage from ID theft personal information leakage, etc.
Illegal spam response center	118	www.spamcop.or.kr	Spam report, received and processed
Internet Infringement Response Center	118(Free)	www.krcert.or.kr	Report hacking/virus/phishing damage
Mobile phone search call center	02-3471-1155	www.handphone.or.kr	Report lost cell phone/p> check lost cell phone in real time
Mobile phone search call center	1644-2367	www.spayment.org	Report lost cell phone, check lost cell phone in real time
Mobile phone/ARS Payment Arbitration Center	02-2015-9114	www.ktoa.or.kr	Arbitration of disputes related to mobile phone/ARS payment
Illegal and Youth Hazardous Information Report Center	1377	http://www.kocsc.or.kr/	Receipt and processing of reports of harmful information on illegal youth
1372 Consumer Counseling Center	1372	www.ccn.go.kr	Consultation on goods and services and provision of consumer information
Communication Dispute Mediation Committee	142-246	www.tdrc.kr	Communication dispute settlement