Inquiry

Inquiry

Inquires of customer centers

  • If there are problems while you are using the broadcasting and telecommunications services, make an effort to contact the applicable carriers’ customer centers first and solve the problems directly.
    Internet phone service carrier customer center
    Internet phone service carrier customer center
    Company Number Homepage
    KT 100 (Free) without a national number www.kt.com
    LGU+ 101 without a national number www.uplus.co.kr/
    SK Broadband 101 without a national number www.skbroadband.com
    Korea Cable Telecom 070-8188-0114 www.kcttel.com
    SK Tellink 1599-0999 www.sktelink.com
    LG Hellovision 1855-1082 http://www.lghellovision.net/
    Dreamline 1566-1212 www.dreamline.co.kr

Claims for damages

  • Users can claim damages against the cases that they cannot use the services while they are not responsible for them. The criteria are different according to business operators. Please check the applicable carriers’ terms and conditions

Formal objections against charges

  • Users can raise objections against charging and billing and the applicable carriers should immediately receive and investigate them and notify them of the results

Inquires of the broadcasting and telecommunication CS center

  • Inquires of the broadcasting and telecommunication CS center
    Inquires of the broadcasting and telecommunication CS center
    Inquires of the broadcasting and telecommunication CS center
    Classification Phone Homepage The duties under your jurisdiction
    Anti-corruption & Civil-rights Commission 110 www.acrc.go.kr

    Corruption report counseling

    Complaint counseling

    Terminal Distribution Act Report Center 080-2040-119 http://www.cleanict.or.kr/

    Report in case of violation of the Terminal Distribution Act

    National Police Agency Cyber Bureau 182 http://cyberbureau.police.go.kr/index.do

    Cybercrime reporting and counseling

    Personal Information Infringement Report Center 118 (ARS extension http://privacy.kisa.or.kr

    Damage from ID theft

    personal information leakage, etc

    Illegal spam response center 118 www.spamcop.or.kr

    Spam report, received and processed

    Internet Infringement Response Center 118(Free) www.krcert.or.kr

    Report hacking/virus/phishing damage

    Mobile phone search call center 02-3471-1155 www.handphone.or.kr

    Report lost cell phone

    check lost cell phone in real time

    Mobile phone/ARS Payment Arbitration Center 1644-2367 www.spayment.org

    Arbitration of disputes related to mobile phone/ARS payment

    Number transfer management center 02-2015-9114 www.ktoa.or.kr

    Processing of number movement and mediation of related disputes

    Illegal and Youth Hazardous Information Report Center 1377 http://www.kocsc.or.kr/

    Receipt and processing of reports of harmful information on illegal youth

    1372 Consumer Counseling Center 1372 www.ccn.go.kr

    Consultation on goods and services and provision of consumer information

    Communication Dispute Mediation Committee 142-246 www.tdrc.kr

    Communication dispute settlement